Need Help?

 

At EStar America, we want you to get the most out of our products.

We continuously update our support section with material that will be relevant to changing technologies, and our team of professionals will work with you to find an answer to your question.

Documentation

 

FAQ

 

How does 3D TV work?

A 3DTV displays two separate images at slightly different angles, one for each eye. Imitating the way a person naturally sees in the real world, a 3DTV shows a left image for the left eye, and a right image for the right eye simultaneously. Active shutter 3D glasses let your left eye see only the view that your left eye should see, and the right eye see only the view that your right eye should see. Your brain fuses these slightly different images and generates a sense of depth.

Can I use my current TV to watch 3D programming?

No. High-definition 3DTV requires different video processing capabilities and hardware than 2D sets. A 3DTV must be able to accept higher-bandwidth signals to display 3D.

Can I watch things that aren't in 3D on my 3D TV?

Yes. A 3DTV is a high-quality HDTV with additional capabilities. It shows 2D content perfectly well when it is not set to its 3D mode.

What do I need to watch today's high-definition 3D TV?

You will need a 3DTV, 3D glasses, an infrared emitter (often built into the set), a 3D video source (a 3D capable Blu-ray player, cable/satellite box or PS3) and 3D video content.

Why do I need to pay for 3D glasses when I get them for free in the theatres?

There are currently two different eyewear technologies used to view 3D – Polarized and Active Shutter. Many theaters in the US use polarized systems, but most of today’s 3DTVs use active shutter glasses. These glasses are more sophisticated and expensive than the passive-polarized counterparts used in theaters, due to the electronics built into the eyewear.

How do active shutter glasses work?

Active shutter glasses use LCD shutters to switch between the left and right eye in sync with the image on the screen to give you full color and full resolution in both eyes. This technology makes the glasses more expensive than anaglyph or polarized eyewear, but the benefit is that active shutter glasses systems can deliver the highest resolution image on today’s 3DTVs.

Are active shutter glasses compatible with all 3D TV's? Are they interchangeable between different 3D TV brands?

EStar 3D glasses work with a variety of 3DTV brands. You can take them to a friend’s house to watch on their 3DTV even it is a different brand than your 3DTV. Glasses sold by TV manufacturers generally only work with their brand of 3DTVs.

I wear prescription glasses and contacts. Can I watch 3D TV?

Yes. EStar 3D glasses are large enough to fit over your regular glasses and allow you to enjoy 3D video and movies in comfort.

Do my Blu-ray player and 3D television have to be the same brand in order to work with each other?

No. In order to play 3D Blu-ray discs, your player will need to be a 3D compatible Blu-ray player. But your 3D Blu-ray player should play with any of the new full-resolution 3DTVs.

Are there 3D video games? Can I play them on this screen?

Yes. There are several 3D videogames, and many more in development for both PCs and consoles, especially PS3. If you have a newer PC with a compatible graphics card, it can potentially turn many existing games into 3D to work with your new 3DTV. You may have to use adapters or install additional hardware or software, depending on your specific setup.

Can I watch 3D TV while lying on my side?

No. The 3D effect is created by placing the pictures for your left and right eye horizontally next to each other. The effect works best when your head is upright. The more you lean over, the less 3D you will see.

Is 3D TV safe? Will 3D make me sick, give me headaches, or make me dizzy?

Not when done properly. Bad technology can make good content look bad- whether in the making of the 3D content, or the 3D glasses one is wearing. Old style anaglyph (red-blue colored lenses) glasses and some of the newer 3D glasses on the market today can cause eye strain and headaches. Good technology can make good content even better. EStar 3D glasses provide a higher quality 3D experience. You will not experience flickering or color-skewing while viewing 3D with EStar glasses, which eliminate eye strain, thus eliminating headaches and dizziness.

Performance Tuning and Upgrade Utility

What is the Performance Tuning and Upgrade Utility?

 

This utility will upgrade your BC100* RF Emitter to the latest firm-ware version. This utility can only be used with a laptop or desktop computer running Microsoft Windows. You can download it for free below.

 

Do I need to use the Upgrade Utility?

 

Probably not - Our emitters do not need constant firmware updates, so unless your emitter isn’t working, you shouldn’t need to use this. Some situations in which you might need to use the UPgrade Utility:

 

  1. You are trying to check the current firmware, upgrade an older device or convert a similar emitter to EStar America RF Emitter technology.

  2. Your emitter is unresponsive and displays a single red light in the center of the device when powered on.

  3. You know about a new feature that made you decide to upgrade your emitter or you have been asked to upgrade your emitter as part of a tech support discussion.

  4. Your display system requires performance tuning. Systems such as the Optoma 3D-XL Converter Boxor professional graphics cards fall under this category.

 

Will this work with other operating systems (such as OSX or Linux) or devices (such as an iPad)?

 

No; Unfortunately, the Upgrade Utility is currently only compatible with Windows computers.

 

How to Use:

 

  1. Download the free Upgrade Utility from our website.

  2. Unzip the Upgrade Utility folder, “ESG6100.204_Installer.zip” and install the upgrade utility.

  3. Plug in your BC100 emitter using its MicroUSB cable

  4. Run the Upgrade Utility

  5. Enjoy!